Refund Policy for PrintCopyFax.shop
Effective Date: May 25, 2025
Our Commitment
At PrintCopyFax.shop, we strive to provide high-quality printers and accessories to meet your needs. If you are not fully satisfied with your purchase, we are here to help.
Refund Eligibility
To be eligible for a refund, please ensure the following:
- The item was purchased directly from PrintCopyFax.shop.
- The request for a refund is made within 30 days of receiving the product.
- The product is returned in its original condition, unused, and in the original packaging.
- You provide proof of purchase, such as an order confirmation or receipt.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse, accidents, or unauthorized repairs
- Consumables such as ink cartridges and toner cartridges once opened or used
- Customized or special-order products
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support at support@printcopyfax.shop with your order details and reason for the refund.
- Wait for a confirmation and return authorization from our team.
- Return the product securely in its original packaging to the address provided by our support team.
Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within 7-10 business days.
Shipping Costs
Shipping costs for returned items are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping fees are non-refundable.
Exchanges
If you wish to exchange an item for a different model or product, please contact us at support@printcopyfax.shop for assistance.
